User Onboarding Use Cases & Examples
Use our clients' best practices to grow your product.
Onboarding New Users
Guide new users through your product's key features and benefits. Welcome new users, explain the value of your product, and direct them to other onboarding steps.
Instructions
- Create a tour with a maximum of 2-4 steps
- Add a link to a demo call
- Add a video, GIF, or image (Base plan +)
Triggering and Segmentation
The Welcome Tour should be displayed only once for each new user. Use custom rules or segmentation based on the sign-up date.
Introducing New Feature
Showcase and explain new features to existing users. A Feature Tour helps your users quickly become acquainted with the respective sections or product features of your platform.
Instructions
- Create a Tour with a maximum of 5-7 steps
- Add a feedback link to the last tour step
- Add a video, GIF, or image (Base plan +)
Triggering and Segmentation
The Feature Tour remains active until it is dismissed or completed. We recommend displaying it once per user.